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Warranty Information

Satisfaction Guarantee

Prime Gardens, Inc. installs the highest quality products with our installation quality specifications. We are so confident that you will be delighted with the quality of our products and workmanship that we provide the following Warranty according to the General Terms:

Planting

  • We will replace or credit all nursery stock supplied and installed by us that fail to survive for a period of 6 months from the date of the invoice.
  • Prime Gardens, Inc. reserves the right to furnish substitute plants of equal or greater value in cases where designated plants are not available.
  • Plants not purchased through Prime Gardens Inc. will not be covered under warranty.
  • No warranty is offered on plants not placed in conjunction with irrigation installation by Prime Gardens, Inc.
  • Under-performing plants are not warranted, but we will inspect them at no cost to you and suggest a course of action.
  • Warranty does not include, but is not limited to:
  1. Following plant material, unless we provide the maintenance and upkeep: transplantsannuals, non-hardy plants, bare-root plants, plants in containers above ground, client-supplied plants, and grass seed.
  2. Damage due to lawnmowers, vehicles, aerators, etc.
  3. Damage due to animals, wildlife, and vandals.
  4. Damage due to mother nature, for example, wind, hail, flooding, extreme temperatures, etc.
  5. Damage due to plant pests, disease, or chemical spills.
  6. Damage due to homeowner neglect.

Irrigation Systems

  • All underground sprinkler and drip systems installed by Prime Gardens, Inc. with materials provided by Prime Gardens, Inc. have a 1-year warranty on parts and labor.
  • Warranty will be void if repairs or unauthorized adjustments are made to the system by anyone other than Prime Gardens Inc.
  • Warranty does not include but is not limited to
    Damage due to burrowing animals, rodents, lawnmowers, vehicles, aerators, etc…
  • Damage due to mother nature, for example, freezing, lightning, etc.
  • Sand and dirt contamination from your water source.
  • Power failure or surges coming into irrigation controller from the power source.
  • Failure to make necessary or correct adjustments as needed to the controller programming by owner or owner’s maintenance crew.                

Structures and Hardscaping

  • Warranty period begins from the date of completed installation for a period of 3 years.
  • We will warranty the structural integrity of any patio, driveway, deck, pergola, gazebo, outdoor kitchen, edging or walk that settles, heaves, or shifts (as a result of normal wear and tear of seasonal freeze/thaw factors) to the degree that it is unsightly or unsafe.
  • Warranty does not include, but is not limited to:
  1. Systems installed over previously excavated and filled areas, such as the long-term settling normally found around the foundation of a home, utility trenches, and septic systems.
  2. Naturally occurring efflorescence of pavers, stains, or any damage due to uncontrollable circumstances.
  3. Warranty is void if changes or alterations are made. Warranty is void if new excavation, digging, or soil removal occurs within one foot of finished job.
  4. Warranty is void if high-pressure water is used to clean the surface or joint lines.
  5. Damaged by physical abuse, acts of God, acts of war, or other chemical or biological factors.
  6. Has been abused or placed under or subjected to abnormal use conditions.
  7. Has been used, modified, or otherwise treated in any manner other than as intended by Warrantor.

Artificial Turf

  • This warranty only applies to synthetic grass products that have been purchased from and installed by Prime Gardens Inc
  • Prime Gardens Inc. warrants installed its artificial against defects in workmanship, resulting in premature wear, during ordinary and regular use of the product(s) within Three (3) YEARS, from the date of Installation.
  • All warranties from the manufacturer shall be passed on to the owner if such warranties exist.
  • Warranty does not include, but is not limited to:
  1. subject to or caused by mistreatment, abuse, and or negligence;
  2. the result of improper installation, maintenance, repairs, alterations or replacements done by anyone but Prime Gardens Inc
  3. damaged, directly or indirectly, including, but not limited to, and or on account of, accident,

Low-voltage Lighting

  • Your outdoor lighting system is warranted for a period of 1 year against defects, including parts and labor.
  • All warranties from the manufacturer shall be passed on to the owner if such warranties exist.
  • Warranty does not include, but is not limited to:
  1. Damage due to lawnmowers, vehicles, aerators, etc.
  2. Damage due to animals, wildlife, and vandals.
  3. Destruction from mother-nature, for example: wind, hail, etc.
  4. Mechanical damage
  5. Light bulbs (In the event a bulb should burn out during the first year, replacement bulbs shall be provided at the owner’s request. Cost of the bulbs shall be covered by the owner.)

Water Features

  • Water features do not have any warranties, except for components that have a manufactures warranty (pumps, filters, skimmers, etc.). Items requiring service after the warranty expiration period, and or items not covered under warranty, will be serviced at our current hourly charge, plus required materials. Warranty items will not be performed unless Prime Gardens, Inc. has been paid in accordance with the payment schedule.

General Terms

  • All warranty coverage’s start from the date the installation was complete regardless of project’s completion date.
  • Any and all warranties will be void on all installations done for clients with a past due invoice and or late payment for any material or labor delivered.
  • Installation done by Prime Gardens Inc., using material or methods specified by the owner or owner’s representative are not covered by Prime Gardens Inc.’s warranty.
  • No warranty will be offered on installations done using material or parts not purchased through or provided by Prime Gardens Inc, not even on the labor or workmanship.
  • Prime Gardens Inc. does not offer maintenance services nor emergency repairs.
  • Any modifications done to installation by anyone other than Prime Gardens Inc. will void the warranty offered.
  • Voided warranties will not be reinstated under any circumstances.
  • All terms are subject to change or adjustment by Prime Gardens Inc. during warranty period.

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Our Reviews

We’ve had hundreds of happy clients!

Melinda
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"To say Prime Gardens surpassed all expectations is an understatement. The deck PG designed and built for our daughter, landscaping it as well, was more beautiful than our imaginations ever considered. Ali and Sina, co-owners of PG, and their dedicated crew [led by Juan, who worked tirelessly to bring the plans to reality], were incredible to work with. They took any change order in stride. [There weren't many but at least one or two crop up on a job of this size.] They were extremely easy to work with. And Ali, the designer, took my daughter's ideas, and fashioned them into something concrete. That takes someone with vision - something not everyone has."
Steve
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"Ali and Sina are great to work with. They show a great passion and excitement for what they do. It was no problem when we needed additional work to be done and they were able to accommodate into the work schedule easily. Ali also found a creative solution to help save us money. I would 100% recommend Ali and Sina to anyone."
Jenn
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"We could not be happier with our new back yard! We had talked to several companies, and Prime Gardens was the most creative, flexible and able to work within our budget. They worked up a design that had everything we needed for entertaining and lounging."
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